COMPLEX REHAB TECHNOLOGY

Personalized Complex Rehab Technology Built Around You

Our ATP-led Complex Rehab team works with patients, caregivers, therapists, and physicians to coordinate custom power wheelchairs, custom manual wheelchairs, seating and positioning, and other mobility solutions based on each individual’s medical, functional, and environmental needs.

From evaluation and documentation through equipment configuration, delivery, fitting, and ongoing support, we stay involved throughout the process for both pediatric and adult clients.

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What Is Complex Rehab Technology?

Complex Rehab Technology (CRT) includes individually configured power and manual wheelchairs, seating and positioning systems, and specialized controls designed for people with complex medical and functional needs. Each solution is selected and configured around the individual’s mobility, positioning, functional, and environmental needs.

Seating & Positioning

Customized cushions, back supports, positioning components, and other seating solutions help support posture, pressure management, comfort, and functional needs.

Customized Mobility

Individually configured power and manual wheelchairs can include power seating functions, specialty controls, and mobility components selected around the user’s needs and environment.

Access & Daily Function

The goal is to support safe mobility, positioning, access to daily activities, and greater participation at home and in the community.

COMPLEX MOBILITY NEEDS

Supporting Individuals With Complex Mobility Needs

Complex Rehab Technology may be appropriate for children and adults whose medical, functional, positioning, or mobility needs cannot be adequately met with standard mobility equipment. Our team works with the individual, caregivers, therapists, and physicians to help identify and configure the appropriate solution.

ALS

Progressive changes in strength and mobility may require customized seating, positioning, alternative controls, and power mobility that can adapt as needs change.

Multiple Sclerosis

Changes in strength, endurance, balance, and mobility may require individualized seating, positioning, and mobility solutions to support daily function.

Cerebral Palsy

Customized mobility and positioning can help address complex postural, motor, and functional needs for both pediatric and adult users.

Spinal Cord Injury

Individualized wheelchair configuration, seating, pressure management, and mobility technology can support positioning, function, and access throughout daily activities..

Stroke

When lasting weakness, positioning challenges, or mobility limitations remain after a stroke, customized seating and mobility equipment may help support safer functional mobility.

Parkinson’s Disease

As mobility, balance, posture, or motor control needs change, properly configured mobility and positioning equipment may provide additional support for daily function.

Muscular Dystrophy

Progressive weakness may require customized mobility, positioning, power seating functions, and equipment that can accommodate changing functional needs.

Spina Bifida

Customized wheelchairs and seating systems can address mobility, posture, pressure management, positioning, and long-term functional needs.

Traumatic Brain Injury

Depending on the individual’s physical, cognitive, positioning, and mobility needs, customized seating, controls, and mobility technology may support greater access and participation.

Assistive Technology Professional working with a power wheelchair user during a Complex Rehab mobility assessment.

Why Your ATP Makes All the Difference

An Assistive Technology Professional (ATP) brings specialized expertise to the Complex Rehab process, helping coordinate the evaluation, equipment selection, configuration, and fitting of a mobility solution around each individual’s clinical and functional needs.

Clinical Expertise

An ATP understands Complex Rehab equipment, seating and positioning, mobility technology, and how these components work together to address individual needs.

Personalized Assessment

Your ATP works alongside the individual, caregivers, therapist, and other members of the care team to understand mobility, positioning, functional, and environmental needs.

Equipment Configuration

Wheelchairs, seating systems, controls, and accessories are carefully selected and configured to support the individual’s specific mobility and positioning needs.

Ongoing Support

Our involvement continues through fitting, delivery, training, adjustments, repairs, and support as equipment or mobility needs change over time.

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FROM REFERRAL TO ONGOING SUPPORT

Your Complex Rehab Journey

Every Complex Rehab order follows a coordinated process involving the patient, caregivers, clinical team, ATP, supplier, and insurance plan. We help guide each step from referral and evaluation through authorization, delivery, fitting, and ongoing support.

Referral & Intake

Referral and initial patient information are reviewed.

Insurance Review

Coverage requirements and payer guidelines are checked.

OT/PT Evaluation

A licensed therapist documents clinical and functional needs.

ATP Assessment

The ATP helps identify appropriate equipment and configuration.

Documentation

Required records and medical-necessity documentation are coordinated.

Prior Authorization

The request is submitted when authorization is required..

Delivery & Fitting

Approved equipment is configured, delivered, and fitted.

Training & Support

Use and care are reviewed, with ongoing service and repairs.

Advanced Technology Designed Around You

Complex Rehab Technology can incorporate advanced seating, positioning, mobility, control, and access features selected around each individual’s clinical, functional, and environmental needs.

Power Tilt

Changes the seating angle while maintaining the seat-to-back relationship, helping support pressure management, positioning, comfort, and functional needs.

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Power Recline

Changes the seat-to-back angle to support positioning, comfort, transfers, personal care, and other functional needs when clinically appropriate.

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Seat Elevation

Raises the seated position to support access, transfers, reach, communication, and participation in everyday activities.

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Standing

Some power wheelchair systems can provide supported standing when clinically appropriate, helping address positioning, access, and functional goals.

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Alternative Drive Controls

Options such as head arrays, chin controls, switches, and sip-and-puff systems can provide mobility access when a standard joystick is not appropriate.

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Pressure Management

Specialized cushions, back supports, positioning components, and power seating functions can help address pressure-management and skin-protection needs.

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Custom Seating & Positioning

Customized cushions, backs, supports, and molded systems can be configured around complex postural, positioning, and functional needs.

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Environmental Access

Compatible systems may allow users to control certain phones, computers, communication devices, doors, lights, and other environmental technologies from their mobility system.

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What the Right CRT Solution Can Support

The right Complex Rehab solution is designed to support more than mobility alone. When appropriately configured, CRT can help individuals participate more fully in everyday routines, access home and community environments, and pursue greater independence in the activities that matter to them.

Power wheelchair user participating in everyday activities at home.

Participation at Home

Customized mobility and positioning can support participation in meals, family activities, caregiving routines, and everyday life at home.

Power wheelchair user participating in community activities with a companion.

Community Access

Appropriate mobility technology can help support access to appointments, school, work, shopping, social activities, and other community environments.

Power wheelchair user participating independently in an outdoor recreational activity.

Greater Independence

Seating, mobility, and access features can help individuals perform more daily activities with greater control, comfort, and participation.

Insurance paperwork verification and medical billing forms

INSURANCE & DOCUMENTATION SUPPORT

We Help Navigate the Insurance & Documentation Process

Complex Rehab orders often require detailed documentation, clinical evaluations, prescriptions, and insurance authorization before equipment can be provided. Our team helps coordinate these requirements and keeps the process moving from referral through approval and delivery.

We can verify insurance benefits, review payer requirements, coordinate needed documentation with physicians and therapists, submit prior authorization requests when required, and provide status updates throughout the process. Coverage and authorization are subject to each insurance plan’s requirements and approval.

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Frequently Asked Questions

Answers to common questions about Complex Rehab Technology eligibility, insurance coverage, customization, delivery, and ongoing service.

How do I know if CRT may be appropriate for me?

Complex Rehab Technology may be appropriate when a medical condition creates significant mobility, positioning, or functional needs that cannot be adequately addressed with standard mobility equipment. A diagnosis alone does not determine eligibility. Your clinical needs, home environment, evaluation findings, insurance requirements, and the type of equipment being considered all play a role. Our team can help review the process and coordinate the required documentation.

Does Medicare cover Complex Rehab wheelchairs?

Medicare Part B may cover medically necessary wheelchairs and related equipment when Medicare’s coverage requirements are met. For certain power mobility equipment, a face-to-face evaluation, written order, supporting documentation, and sometimes prior authorization are required. After the Part B deductible, Medicare generally pays 80% of the Medicare-approved amount when the supplier accepts assignment, leaving the beneficiary responsible for the remaining 20%. Other insurance may help with some or all of that remaining amount depending on the plan.

How long does approval take?

Timing varies by insurance plan, evaluation scheduling, documentation requirements, prior authorization, and the complexity of the equipment. Missing or incomplete documentation can also extend the process. Our team tracks each order, coordinates outstanding requirements, and provides status updates as the case moves through evaluation, documentation, authorization, equipment configuration, and delivery.

How is my wheelchair customized?

Complex Rehab wheelchairs are individually configured around the user’s medical, functional, positioning, and mobility needs. Depending on the evaluation and equipment being considered, options may include specialized seating and positioning, power seating functions, alternative drive controls, head supports, lateral supports, cushions, backs, and other accessories. The ATP works with the individual and clinical team to help determine the appropriate configuration, subject to medical necessity and payer coverage requirements.

What happens after delivery?

At delivery, the equipment is fitted and adjusted to the individual, and the user and caregivers are shown how to operate and care for it safely. This may include reviewing controls, seating functions, charging, positioning, transfers, and routine equipment care. Our CRT team remains available after delivery for follow-up adjustments, questions, service, and repair needs.

Do you provide repairs?

Yes. We provide service and repair support for Complex Rehab and mobility equipment, including assistance with diagnostics, batteries, tires, controls, seating components, replacement parts, and other repair needs as appropriate. Insurance coverage and prior-authorization requirements for repairs vary by plan. When a repair requires additional time, we will discuss available options and next steps with you.

Ready to Start Your Complex Rehab Journey?

Talk with our CRT team about your mobility needs, insurance coverage, and next steps. We’ll help you understand the evaluation and documentation process and coordinate your FREE CRT assessment.

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Trusted Throughout Florida

Coordinating Complex Rehab Technology, insurance requirements, clinical documentation, delivery, and ongoing support for patients and families across Florida.

Medicare Coverage Support

We work with Medicare beneficiaries and help coordinate documentation and coverage requirements for eligible Complex Rehab equipment.

Florida Medicaid Support

We assist eligible Florida Medicaid members with documentation, authorization, and payer requirements for covered Complex Rehab services.

Commercial Insurance

We work with participating commercial insurance plans and help verify benefits, documentation, and authorization requirements.

ATP-Led CRT Expertise

Our ATPs help coordinate equipment selection and configuration with the individual, caregivers, therapists, physicians, and other members of the clinical team.

Clinical Coordination

We coordinate with physicians and licensed OT/PT specialists to support required evaluations, documentation, and medical-necessity requirements.

Repairs & Ongoing Support

Support continues after delivery with fitting adjustments, service coordination, repairs, replacement parts, and other equipment needs.